Malaysian Red Crescent (MRC) is looking for a friendly, professional and proactive Receptionist to be the face of our Headquarters.

As the first point of contact, you will play a vital role in creating a welcoming and professional experience for visitors, partners and stakeholders while ensuring smooth front desk operations.

If you are organized, resourceful and passionate about delivering excellent service.

Key Responsibilities

• Manage the front desk and reception area on a daily basis
• Greet and welcome visitors, guests and walk-in customers professionally
• Answer, screen and forward incoming calls promptly
• Provide accurate information via phone, email and in person
• Direct visitors to the appropriate personnel or department
• Receive, sort and distribute incoming mail and deliveries
• Maintain reception area cleanliness and professionalism
• Monitor visitor logbook and issue visitor badges in accordance with security procedures
• Maintain documentation and transaction records
• Perform general clerical duties (filing, photocopying, faxing, etc.)
• Perform other duties as assigned by the Line Manager when required

Who We’re Looking For

Qualifications

• SPM or Diploma holder

Experience

• 1–2 years of experience in a related field (Receptionist / Front Office / Administrative Support)

Skills & Competencies

• Excellent telephone etiquette
• Strong communication & interpersonal skills
• Proficient in Microsoft Office
• Familiar with office equipment (printers, fax machines, etc.)
• Strong organizational and multitasking skills
• Detail-oriented and proactive problem solver
• Professional attitude and appearance
• Ability to prioritize tasks effectively
• High level of integrity

Languages

• Fluent in English and Bahasa Malaysia (spoken & written)